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Frequently Asked Questions

1. Film development and digitization

  • Our store currently only offers developing services for C-41 color negative film.
    We can develop 35mm, 120mm, half-frame, and disposable cameras like "Utsurundesu."

  • 【IMPORTANT】Undevelopable Films and Risks


    The developing machine currently used in our store is exclusively for "color negative film (C-41 process)". Black and white, reversal, and large format films will be supported in the near future.
    If any of the following films are mixed in, the developing solution will be contaminated, leading to a serious accident such as machine breakdown.

    • Black and white film (excluding C-41 process films)
    • Reversal (positive) film
    • Motion picture film (repacked/ECN-2)
    • Overseas film with no process specified
    • Film repaired with tape



    In the unlikely event that these films are mixed in and cause damage to the developing machine, we may charge you for repair costs and business compensation at actual cost.
    If you are unsure about the type of film, please contact us before sending it.


    Accidents and Compensation during Storage


    We handle entrusted films with the utmost care, but in the unlikely event of a developing machine problem, force majeure accident, loss, etc., compensation will be limited to the following scope:


    Refund of the cost of the relevant film


    *Please note that we cannot compensate for "costs incurred for shooting (transportation fees, etc.)" or "the value of the recorded content (memories)." We also cannot be held responsible for postal accidents (loss/damage) that occur during delivery to our store.

  • Yes, it is possible.
    We can also digitize (reprint) negative film developed at other stores or negatives taken in the past.


    【 Supported Formats 】

    Size: 35mm film (full-frame / half-frame)

    Type: Color negative, monochrome, reversal (positive) *Regardless of type, all will be digitized into high-quality data using digital duping. (A dedicated scanner for 120 film is currently under development. We will begin accepting orders once it is complete.)


    【 How to Order 】
    Depending on your desired finish, please purchase either the "Standard Plan" or "Basic Lab (RAW data delivery)."
    At that time, please write "Digitization of developed negatives requested" in the remarks column on the cart screen.


    ⚠️ Important Notes Regarding Fees
    Even if you bring in developed negatives, the fee will not change from the "normal price including development fee."
    (Even if the development process is omitted, we charge a flat fee as a basic cost for scanning work and equipment operation. Please understand this in advance.)

  • We can develop all C-41 color negative films, such as MARIX, YESSTAR, and SantaColor.

    *However, please note that some batches may show individual differences in the finished results after development due to variations in quality.

  • Currently, all data is delivered with a "bordered" edge.
    This is because bordered scans produce more stable and beautiful colors.

    In the future, once the automation software is complete, we plan to change this to an option of bordered or borderless.

  • Developing is possible.

    However, there are risks:

    • Overall color cast (green, red, yellow, etc.) may appear
    • Contrast may be low, resulting in dull photos
    • In the worst case, almost nothing may be captured (loss of sensitivity)

    We will do our best to correct it, but please understand that there are limits to what can be corrected due to film deterioration itself.

  • Yes, it can.

    However, please note the following tendencies in the results:

    • Underexposure (too dark)
      Noise tends to increase, and colors may shift.
    • Overexposure (too bright)
      Areas where highlights are completely blown out cannot have their color or tonal information recovered.

    While we will correct within the possible range,
    please understand that information may not be recoverable if the original exposure was significantly off during shooting.

    *We plan to implement a detailed exposure feedback option (paid) soon.

  • Roughly speaking:

    • JPEG
      File size: Small
      Image quality: Sufficiently good (ideal for social media and smartphones)
      Color editing: Minor adjustments are fine
    • TIFF (16bit)
      File size: Quite large
      Image quality: Rich in data and tonal gradations
      Color editing: Suited for serious retouching and large prints

    "I want to view photos on my phone and upload to social media as they are shot" → JPEG is sufficient.
    "I want to seriously fine-tune colors myself in Lightroom or make large prints" → TIFF is more suitable.

  • When film negatives are scanned,
    the data that is still in "negative state with orange mask" and has not yet undergone color inversion or correction is referred to as Pre-inversion RAW data.

    • The colors are orange, and it looks like a "negative as is."
    • Intended for those who want to invert and adjust colors using specialized software like Negative Lab Pro.
    • Large file size, and requires some knowledge to handle.

    This is an option for those who want to create their own color profiles from scratch, or who are experienced in digitizing film.
    It is generally not necessary if you simply want to "view photos normally."

  • Commonalities (Image Quality and Scanning Conditions)

    The scan quality itself is the same for both plans.

    • 35mm film: Full-frame scan at approximately 24 megapixels
    • 120 film: Full-frame scan at approximately 100 megapixels
    • Specifications include capturing the full visible area without cropping

    In other words, the resolution and amount of information are the same for both plans.
    The difference lies in "how much time is spent meticulously adjusting colors and tones."


    Standard Plan

    • Adjusted to Natsusomare's standard, with a slightly blue-green tint
    • Adjusts exposure, white balance, contrast, etc., to achieve a state that is

      "sufficiently beautiful while retaining the film's character."
    • This is a standard finish that emphasizes overall balance, checking each frame but without excessive meticulousness.

    👉 If you think "it's fine if it just looks normally good" or "I mainly use it for social media or everyday purposes," then the

    Standard Plan offers perfectly adequate quality.


    Color Perfection Plan

    • Compared to the Standard Plan, more than double the time per frame is spent on adjustments.
    • While meticulously checking the gradations from highlights to shadows, skin tones, and color shifts,

      the optimal balance is sought for each frame.
    • This plan is designed to meticulously adjust even the atmosphere, based on style specifications or reference photos, such as "Natsuiro" or "Somarre."

    👉 If you want to "finish it as a work of art," "intend it for an exhibition or printing," or "want to be particular about the color atmosphere,"

    choosing the Color Perfection Plan will allow you to best appreciate the difference.

  • At Natsusomarre, you can choose from two types of color-enhanced finishes:
    "Natsuiro" and "Somarre."
    Both prioritize a film-like texture while offering different approaches to color creation.


    ▶ Natsuiro

    A bright and beautiful finish with a sense of transparency.

    This is Natsusomarre's "standard color" designed to complement Japanese landscapes, skin tones, and everyday snapshots.

    • Soft, light tones
    • Emphasizes transparency and brightness
    • Naturally brings out the nuances of blues and greens
    • A finish designed to evoke an immediate sense of "beauty"

    If you're unsure, Natsuiro is recommended as a starting point.


    ▶ Somarre

    A "mood-focused" finish that adapts rich overseas tones to blend with Japanese scenery.

    • Subdued colors
    • Soft, warm-toned hues
    • Reduced contrast while valuing an airy texture
    • For those who seek "style" and "atmosphere" in their photos

    This is popular among those who want to elevate their usual photos to a more "artistic" level.


    ▶ Which one should I choose?

    • For natural beauty and transparency → Natsuiro
    • For an overseas-style tone and atmospheric photos → Somarre

    Both are designed to enhance the beauty of your photos according to the shooting scene,

    without compromising the charm of film.

  • Both are high-end plans that require more time to finish than the "Standard" or "Color Pursuit" plans.

    What they have in common is that the scan resolution is the same as the regular plan:

    35mm: Approx. 24 megapixels, full-frame scan
    120: Approx. 100 megapixels equivalent, full-frame scan

    What differs is "who edits, with what philosophy, and how much time is spent on editing."



    ▶ What is Plan: Degas?

    Inspired by the Impressionist painter Edgar Degas, this is a "special finishing plan with a predetermined worldview."

    Features (Key Points Only)

    1. Approximately 5 times the working time of the Color Pursuit Plan
      The editing time spent per roll is overwhelmingly long,
      and each frame is carefully refined according to "the worldview for this plan."
    2. Unique ICC profile + Duplication process
      Using an original ICC profile and a dedicated duplication process (copying process),
      the finish aims for a wet and profound texture.
      This is suitable for those who prefer a "moist" and "low-key" tone.
    3. Dedicated担当者固定: Nanasiki Exclusive
      To prevent variations in the finish, Degas is handled exclusively by staff member Nanasiki.
      This design eliminates differences in perception between staff members and maintains a consistent tone for Degas.
    4. For intermediate to advanced users and those with digital experience
      Cuts with significant exposure discrepancies
      may not turn out as desired no matter how much they are edited. This plan is particularly suitable for those who can control exposure to some extent
      and those who are accustomed to digital photography and want to enjoy film as a "difference in texture."
    5. Free TIFF data
      Degas includes 16-bit TIFF data at no additional charge.

     For those who want to refine it further themselves
     For those planning exhibitions or large prints

    This configuration easily accommodates such cases.



    1. Free feedback option
      If requested in the remarks section,
      "I'd like to be praised"
      "I'd like comments on whether it's suitable for exhibition"
      "I'd like some deliberately strict advice"

      etc., Nanasiki will provide text feedback.
    2. Estimated Delivery Time (Based on Actual Operation)
      Standard: Approx. 1-2 weeks
      Quick Pass: Estimated 1-3 days from arrival date
      *Due to the very large volume of work, it will take more time than the standard plan.



    ▶ What is the kiki plan?

    This is a "full-custom color refinement plan" handled by owner kiki herself. If Degas is a "special finish with a predetermined worldview,"
    the kiki plan is closer to a "made-to-order" approach, designed from scratch to match the customer's preferences and uses.

    Features (Key Points Only)

    1. 2-3 times the working time of the Color Pursuit Plan
      Each roll is edited for 2-3 times longer than with the Color Pursuit plan.
      Fine adjustments are made, taking into account the intent of each frame and its intended use (exhibition/portfolio/SNS, etc.).
    2. Very high degree of color freedom
      We can accommodate, as much as possible, requests such as reference photos, preferred photographers or films, and detailed instructions like "this cut should be like this" or "this roll should be like that."
      This is for those who want to create more freely, without being bound by existing styles like "Natsuiro" or "Somarre."
    3. More thorough feedback
      If desired, feedback will include good points for each photo,
      comments on exposure and composition,
      suggestions on how to improve in the future,
      etc., providing quite in-depth feedback.
    4. Some re-editing (readjustment) possible
      For requests like "I'd like this cut to be a bit more like this," it's possible to re-edit a few frames (approx. 3 frames as a guide) to be even better.
      However, for cuts where the original exposure is significantly off, or information is lost/crushed, dramatic changes may not be possible no matter how much re-editing is done.

      In such cases, kiki will do her best within her capabilities and honestly convey the limitations.

    5. For those who are serious about creating their work
      This plan is for those who want to finish their work for photo exhibitions, professional use, or portfolios,
      who want to consult with a "sense of creating a work together,"
      who want to pursue the tone and atmosphere of each individual image to the fullest,
      etc., essentially, for those who want to approach their photography as a complete "artwork."

    6. Dedicated担当者固定: Owner kiki
      All editing is done personally by owner kiki.
      This plan directly reflects the philosophy of the lab itself.
  • We can print documents from A4 to A3 size. If you would like to print something, please contact us.

  • Yes, we also accept requests for digitalization of developed negatives only.
    However, we currently only support 35mm (135) film.

    Supported Scope and Fees

    • 35mm (135) film: Digitalization only supported
      The fee is the same as for development + digitalization.
      There is no price difference such as "cheaper/more expensive because it's only digitalization."
    • 120 (medium format film): Currently not supported
      → Once our proprietary scanner under development is completed,
      we plan to officially support digitalization of 120mm film as well.
  • We will send the data via a Dropbox download link.

    • The link is valid for 30 days.
      Please note that we cannot re-deliver data after the 30-day expiration period.
  • Yes, that is possible.
    We will return it along with the developed negatives. However,

    Please specify in the remarks column in advance which film cartridge you would like returned (e.g., Kodak Gold 200, etc.).

  • 【A】Standard Plan / Color Optimization Plan / Plan Kiki / Development Only / Development + RAW Only

    1. Standard Delivery Time
    [ Arrival/Reception Date ] ── Processing Period: 3 Business Days ──▶ [ Delivery ]

    The reception date changes depending on the time of arrival or drop-off, and delivery will be made by 24:00 on the third business day after that date.

    • Mail: Film arrives in the morning → Same day reception / Arrives in the afternoon → Next business day reception
    • In-store: Drop-off before 18:00 → Same day reception / After 18:00 → Next business day reception

    Example (Mail): Arrives Monday morning (reception) → Delivered by 24:00 on Friday
    *Wednesday (closed day) is not included in the business day count, so if received on Monday, Tuesday, Thursday, and Friday will be the 3 business days.

    2. Slow Discount (Discount Option)
    [ Arrival/Reception Date ] ── Processing Period: 3 Business Days + 7-10 Business Days ──▶ [ Delivery ]

    Delivery will be made according to a schedule that adds 7-10 business days to the standard delivery time.

    Example (Mail): Arrives Monday morning (reception) → Standard Friday + 7-10 business days = Delivered around Tuesday of the week after next

    3. Quick Pass (Paid Option)
    [ Arrival/Reception Date ] ── Highest Priority Processing ──▶ [ Delivery: Same day to next business day ]

    The target delivery time changes depending on the time of arrival or drop-off. Processing will be done with the highest priority.

    • Mail: Arrives in the morning → Target same day / Arrives in the afternoon → Target next business day
    • In-store: Drop-off before 18:00 → Target same day / After 18:00 → Target next business day

    This plan guarantees "highest priority processing," not 100% "same-day delivery."


    【B】Plan: Degas
    Since a dedicated nanashiki carefully finishes each image, the delivery time differs from the standard plan.

    1. Standard Delivery Time
    [ Arrival/Reception Date ] ── Processing Period: Approximately 1 Week ──▶ [ Delivery ]

    Since our dedicated staff will finish without compromise, delivery will be made approximately one week from the reception date.
    Example: Arrives Monday morning (reception) → Delivered around Monday-Tuesday of the following week

    2. Quick Pass (Paid Option)
    [ Arrival/Reception Date ] ── Highest Priority Processing ──▶ [ Delivery: 3-4 Business Days ]

    Based on the reception date, processing will be prioritized over other customers and delivered within 3-4 business days.
    *Please note that this guarantees "fastest processing" for high-end processes and is not same-day delivery.




    Common Items: Return of Negatives (Developed Film)

    After data delivery, developed negatives will be returned to you. (Via post-box mail)
    *To improve delivery efficiency, we may ship items in batches for a certain period. There may be a time lag of several days to a week between data delivery and negative return, but please rest assured that your negatives are being carefully stored.


    ⚠️ Notes Regarding Delivery Times
    Our closed day (Wednesday) is not included in the delivery time count.
    Information regarding special holidays such as New Year's holidays and temporary closures will be announced on our SNS.
    In the event of development failure, a full refund will be issued for the affected portion.

  • Normally, for half-frame film, we develop and digitize two frames as one shot.

    If you wish, it is possible to develop and digitize each frame individually. In that case, please use the "Half-frame 1 by 1" option.
    Please note that digitizing each frame individually takes twice as long as usual, so an additional fee will be charged for this option.

2. Regarding scans and color

  • At our shop, scan resolution is the same for all plans.

    • 35mm (135): Approximately 24 megapixels equivalent
    • 120 (medium format): Approximately 100 megapixels equivalent
    • All full-frame scans (capturing the entire visible area)

    In other words, the "image quality itself is the same" for Standard, Color-focused, Kiki, and Degas.
    The difference lies in "the time and approach spent on color editing."

  • This is proof of full-frame scanning,

    as it captures everything, including the film's outer edge.

    • Produces the unique ambiance of film
    • Colors are more stable
    • Highest quality method according to lab standards
    • Currently, all scans are delivered with a black border.

    *Borderless (no edge) scans are expected to be available once our automated system, currently under development, is completed.

  • Areas that are completely black or completely blown out cannot be restored after scanning.

    • Underexposure (too dark): Increased noise, color shifts
    • Overexposure (too bright): Loss of highlight detail
    • Severely misaligned exposure has limits to correction

    We will adjust it as beautifully as possible, but information missing from the original film cannot be corrected with any plan.

  • Natsusomare's color profiles are based on two axes: "Plan (time spent on editing)" and "Taste (direction)."

    First, we will explain "differences by plan," and then "differences in taste (Natsuiro / Somarre)."

    ① Differences by Plan (Differences in "Time and Depth" spent on editing)

    *Scan resolution is the same for all plans

    • 35mm: Approx. 24 megapixels
    • 120: Approx. 100 megapixels
    • All full-frame scans

    Standard Plan

    • Natsusomare's standard clear color profile with a greenish-blue tint
    • "Sufficiently beautiful" finish with adjusted exposure, white balance, and contrast
    • Ideal for hobbies, everyday use, and social media

    Color Pursuit Plan

    • Editing takes more than twice the time compared to the Standard Plan
    • Meticulous finish with detailed adjustments to highlights, shadows, and atmosphere
    • For intermediate users who want to "achieve a bit more"
    • Taste (Natsuiro / Somarre) can be selected here

    kiki Plan

    • 2 to 3 times the working hours of the Color Pursuit Plan
    • Handled by owner kiki
    • "Crafted as artwork" according to the customer's preferences and reference photos
    • Fully customized, intended for exhibitions and artwork production

    Degas Plan

    • Approximately 5 times the working hours of the Color Pursuit Plan
    • A profound and wet world created through proprietary ICC + duping process
    • Assigned to "Nanashiki" fixed
    • Special finish with a clear direction for the world view

    ② Differences in Taste (Finishing Direction)

    *Mainly the finishing options available for "Standard, Color Pursuit, and kiki"

    Natsuiro

    • Bright and light
    • Transparent greenish-blue tones
    • Excellent compatibility with sky, sea, and daytime snapshots
    • Refreshing, modern film color reminiscent of positive film

    Somarre

    • Calm tones
    • Reduced contrast
    • Soft colors that value atmosphere and lingering impressions
    • Moist expression suitable for interiors, portraits, and evenings
  • Most of these are due to film preservation conditions and degradation from expiration.

    • Expired film
    • High temperature storage
    • Humidity
    • Undeveloped for a long period
    • Light leaks

    Discoloration caused by these factors cannot be completely eliminated even with editing.

  • The main causes of noticeable noise (graininess) in film photos are usually one of the following:

    ▶ 1. Underexposure (too dark)

    This is the most common cause.

    When frames that were underexposed during shooting are brightened during scanning,

    noise tends to increase inevitably.

    • Indoors / Night / Backlight
    • Aperture too small / Shutter speed too fast
    • Insufficient film sensitivity (e.g., ISO 100 at night)

    In particular, underexposure cannot be completely eliminated through editing.

    ▶ 2. Graininess inherent to high-speed film (ISO 800-3200)

    The higher the film sensitivity,

    the more pronounced the graininess (film grain) naturally becomes.

    • SUPERIA 1600
    • Cinestill 800T
    • Overseas brands with ISO 800 or higher

      will exhibit larger grain even in bright conditions.

    ▶ 3. Deterioration of expired film

    • Color cast
    • Reduced contrast
    • Rough grain

      are more likely to occur and may appear as noise.

    Items stored in high temperatures and humidity are particularly prone to deterioration.

    ▶ 4. Prolonged storage before development

    If left undeveloped for a long period after shooting,

    the emulsion deteriorates, increasing graininess and fuzziness.

    ▶ 5. Rolls with large variations in exposure

    If a roll contains a mix of

    • very dark frames
    • very bright frames

      the correction range becomes wider, making noise more likely to appear.

    ▶ 6. Forcibly enhancing "areas with insufficient information" during editing

    If information that was not originally present in the film (pitch black or nearly black) is enhanced, digital graininess will occur.

    ▶ Noise is not a "scanning error."

    In most cases,

    it is due to the exposure during shooting, film characteristics, or film condition, and is not a defect in scanning or digitization. Natsusomare adjusts it as naturally as possible, but
    it is not possible to "completely clean up" areas where the original information is insufficient.

Camera Repair and Sales

  • Currently, Natsusomare has only one dedicated repair staff member, and because we are also simultaneously working on tasks such as in-house scanner development, we are continuously falling behind on repairs. Therefore, it is difficult for us to support all models, but we are relatively familiar with the following models and have a high probability of being able to handle them.


    ▶ Models with a high probability of being repairable

    • Nikon FE / FE2
    • OLYMPUS PEN F / PEN FT
    • Minolta SRT Super / SRT101

    We have extensive experience with these models, and in many cases, we can repair them depending on the type of malfunction.


    ▶ Cameras purchased from Natsusomare will be prioritized for repair

    We will prioritize repairs for cameras purchased from our store as much as possible.
    (We will address not only initial defects but also malfunctions during use, to the extent possible.)


    ▶ Whether a repair is possible often "cannot be determined without disassembling" the camera.

    Film cameras have old structures, and it is not uncommon for the cause not to be identifiable solely by external operation.

    • Even if it appears normal on the surface, internal gears may be chipped.
    • The cause of shutter malfunction may span multiple locations.
    • Inappropriate parts may have been installed during previous repairs.

      These are machines where cases are often only discovered after opening them.


    ▶ Please feel free to contact us first.

    Even if you are unsure whether it can be repaired, you can still contact us. If you provide:

    • A description of the symptoms
    • Photos and videos of the camera's exterior
      we will make a judgment.

    Consultation is free.

    Please contact us once first.

  • When you purchase a camera from Natsusomare, you receive 4 special benefits.

    ① Natsusomare "Knowledge Card"

    For film beginners to intermediate users, this is a Natsusomare original card summarizing knowledge for cleverly enjoying film cameras, including:

    • How film works
    • Shooting tips
    • How to halve running costs

      and more.

    ② Film Photo (L-size print)

    We include one random photo from Kiki's favorite film photos.

    We include this with the desire for you to experience the charm of film:

    "fun to shoot, fun to develop, fun to print."

    ③ Free Roll of Film

    We will give you one roll of film:
    35mm: 36-exposure film
    120: medium format film
    Additionally, there is a 1 in 10 chance of receiving rare film such as Portra / Ektar.

    ④ "Natsusomaranai Card" (Permanent ¥300 Discount Card)

    This card allows you to use our development + digitization service with a permanent ¥300 discount.
    (※Currently, it can be applied when the regular price returns, as we are in a pre-opening discount period)

  • Yes, please rest assured.
    If a device does not have a usage video on a video-sharing site,
    Natsusomare will create and provide a dedicated usage video for it.

    • You can watch it by scanning the QR code on the Natsusomare card enclosed with the product.
    • If there is already an easy-to-understand video available online for the device, we will provide you with the URL.
      We support even beginners so they can start using the product with peace of mind.

    Also, please feel free to contact us if you have any concerns after your purchase.

  • Natsu Somare product pages always include:

    • Exterior condition rank
    • Optical condition rank
    • Operation confirmation details
    • Special notes

    Also, we do not replace light seals unless they are deteriorated. If they have been replaced, it will be noted in the special notes section.

    If you have any concerns, please feel free to ask for additional photos.

  • We will accept returns or repairs for malfunctions within two months of product arrival.

    • Return by cash on delivery
    • If repairable → Free repair and return
    • If unrepairable or takes time → Refund

    However, accidents such as water damage, dropping, impact, or breakage are not covered.

  • You may only return an item if:

    • It is "defective" and returned within two months of arrival.

    Please note that we do not accept returns or cancellations due to customer reasons. Therefore, please review the photos and description before purchasing, and feel free to contact us with any questions.

  • In principle, we ship within 2 business days after purchase. The shipping methods are as follows:

    • Yamato Transport

    Delivery times vary depending on the destination.

  • This is a special card given only to those who have purchased a camera at Natsusomare, offering a discount of 300 yen permanently on developing and digitizing film. It's like a "dedicated discount pass" that allows you to use the standard developing and digitizing service for 300 yen off every time, forever.


    ▶ Why is there such a discount?

    This benefit was created with the desire to help customers who purchased cameras from Natsusomare continue to enjoy their film photography for a long time. Film often has higher "running costs" than the camera itself, so the aim is to reduce the burden and make it easier to continue shooting.


    ▶ When can I start using it?

    Currently, we are in a pre-opening discount period, and prices are already special, so the ticket discount is not yet active. Once prices return to normal, presenting the ticket will grant a permanent 300-yen discount every time.


    ▶ What format is it?

    The card is planned to be an
    electronic version (digital card) (currently in preparation).

For other inquiries, please contact us here.

At Natsusomare, we kindly ask for your cooperation by publishing frequently asked questions due to our small team carefully processing developments. If your question is not in the list, we are here to help. Please send us a message via the form.

Natsusomare Film Lab