■ Operation during the pre-opening period
Natsusomare is currently in its "pre-opening period," offering services at special, lower-than-usual prices.
As we are operating while continuously improving our processes, there may be unexpected situations that cause delivery dates to fluctuate or delays in our responses.
While our service level may not yet be fully perfected, we assure you that each piece will be finished with meticulous care. We appreciate your understanding.

■ Finish and Delivery Specifications

• Standard Specifications
  If no options are selected, data will be returned in "JPEG format," and negatives will be returned as "long rolls (uncut)."
• Negative Cutting Limitations
  Even if "negative cutting (+¥100)" is selected, sections where the frames are unclear due to "frame overlap" or "extreme underexposure" during shooting will be returned as a long roll without cutting to prevent damage to the negative.
  (※In such cases, a storage sheet will be enclosed, and we kindly ask you to cut it yourself.)
• Characteristics of Scanning
  Our digital duplication (camera-based scanning) method offers ultra-high image quality, but due to its nature, dust can easily appear in the images. Although we remove dust to the maximum extent possible using our unique dust reduction process, please understand that it is structurally difficult to eliminate it completely.

■ 【Important】Undevelopable Film and Risks

The developing machine we currently use is exclusively for "color negative film (C-41 process)."
(※Monochrome, reversal, and large format films will be supported soon.)

If any of the following films are mixed in, it can contaminate the developing solution and lead to a serious accident, causing machine failure:

• Monochrome film (excluding C-41 process film)
• Reversal (positive) film
• Motion picture film (repacked/ECN-2)
• Overseas film with no process indicated
• Film repaired with tape

In the unlikely event that these are mixed in and cause damage to the developing machine, we may charge you for repair costs and business compensation at actual cost.
If you are unsure of the film type, please inquire before sending it.

■ Accidents and Compensation during Custody

While we handle your entrusted film with the utmost care, in the event of a developing machine malfunction, an accident due to force majeure, loss, or similar incidents, compensation will be limited to the following:

• Refund of the developing fee for the relevant film
• Or, replacement with the same number of new films

※We cannot compensate for "costs incurred for shooting (e.g., transportation fees)" or the "value of recorded content (memories)." Additionally, please understand that we cannot be held responsible for postal accidents (loss or damage) that occur during delivery to our store.

【 Steps to Use 】

1. Order
   Select your desired plan and options, then complete the payment.
2. Film Shipment
   After ordering, place your film in an envelope or small box and mail it to us. (Please note: Shipping costs are borne by the customer.)
3. Development & Data Delivery
   Once your film arrives at our store, we will develop it and convert it to data, then send you a download URL via email.
4. Negative Film Return
   After data delivery is complete, we will mail the developed negative film back to your home address.

【A】Standard Plan / Color Optimization Plan / Plun kiki / Development Only / Development + RAW Only

Standard Delivery
Delivery within 3 business days from the day after receipt
Example: Received Monday → Delivered by Friday 24:00
*Wednesdays are our regular closing day, so they are not counted as business days.

Quick Pass (Paid)
We prioritize your order and aim for same-day delivery for items received by noon.
*Same-day delivery is not guaranteed.
*If same-day delivery is essential, please mention it in the remarks. Please note that it may not be possible depending on congestion.

Slow Discount
Delivery will be 7-10 days, but you receive a ¥100 discount per roll.

【B】Plan: Degas

Delivery takes longer than usual as a dedicated staff member processes each image individually.

Standard Delivery
Delivery approximately one week from the date of receipt
Example: Received Monday → Delivered around Monday-Tuesday of the following week
*Wednesdays are our regular closing day, so delivery dates may vary.

Quick Pass (Paid)
We prioritize your order and deliver within 3-4 business days.
*This is not same-day delivery.

Slow Discount
You receive a ¥100 discount per roll in exchange for a longer delivery time.
Delivery estimate is around 10-14 days.
*This may vary depending on congestion.

Regarding Negative Return
After data delivery, your developed negatives will be returned.
Returns are processed in batches, so it may take 1-2 weeks from data delivery.
If you require urgent return, please mention it in the remarks.

Notes on Delivery Times
Wednesdays are our regular closing day and are not included in delivery time calculations.

[Film Mailing Address]
〒176-0002
Keyakinone Terrace 106, 5-11-18 Sakuradai, Nerima-ku, Tokyo
To Natsusomare Film Lab

• *Please be sure to write "Sender's Name" in a clear location, such as on the back of the envelope.
• *We recommend using a shipping method with a "tracking service" (e.g., Click Post, Letter Pack) so you can confirm the delivery status.

[Shipping Costs]

• Shipping cost for sending film to us: To be borne by the customer (sender pays).
• Shipping cost for returning film: ¥300 flat rate nationwide
  (This will be charged as shipping cost when you place your order. Returns will be made using Yamato's Nekopos service.)
• We will keep you updated on the arrival and progress of your film. (This will be an automated email.)

Frequently asked questions are compiled in our FAQ section →here